Privacy Policy
This privacy policy discloses the practices for www.SoloNova.net to protect privacy. From herein, the "Service" is defined as the user support services owned and operated by SoloNova Computer Solutions. Submitting your information on our website constitutes acceptance of this Privacy Policy.
1) INFORMATION COLLECTION AND USE
SoloNova Computer Solutions is the sole owner of the information collected through the web site/phone/e-mail. We will not sell, share, or rent this information to others in ways different from what is disclosed in this policy. SoloNova Computer Solutions collects information from the users at several different points on our Web site.
a) Personal Information
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. In order to use the SoloNova Computer Solutions Services user must first complete the registration form. During registration user is required to give user contact information (such as First and Last name, E-mail address, Postal address, etc.). SoloNova Computer Solutions will use your contact details to contact you regarding the product and/or services you have requested.
b) Payment Information
If user register's to use the Service provided by SoloNova Computer Solutions, we will collect credit card information, and other payment information necessary to complete a payment from user. SoloNova Computer Solutions may use a third party to process and verify credit cards for billing purposes. This requires us to share user name, credit card number, expiration date and billing address with the credit card processing company. When processing a payment transaction, SoloNova Computer Solutions will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing.
c) Computer System Information
i) Subscriber Computer - We may also ask for information related to your computer. This may include: information about the date of purchase of your computer, type of computer, identification number of your computer, make and model of your computer and/or any computer hardware, software or peripherals attached to it, condition of the computer and the application if reporting a fault occurrence and during diagnostics, system and registry data about software installations and hardware configurations, and error tracking files. Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products list.
ii) Remote Access - While requesting support you may request for the problem to be resolved by taking control of your computer. SoloNova Computer Solutions uses qualified tools which allow user to grant control of user computer to an Expert remotely over the Internet, so that the Expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. In addition, Experts will not use Remote Access tools to obtain confidential or sensitive information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.
iii) Diagnostic Tool - SoloNova Computer Solutions use online diagnoses application that collect a wide variety of useful information about the state of a computer system and the applications on it. SoloNova Computer Solutions analyzes this information to help diagnose and solve end-user problems. Information collected by the SoloNova Computer Solutions application will not contain any sensitive information such as Web sites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.
Use of the Remote Access and Diagnoses applications is also subject to the terms of use in the respective software license agreements.
d) Live Help Session Records
SoloNova Computer Solutions reserves the right to monitor on-line and off-line sessions between user and a Technical Support Executive for quality control of the Service provided to the Customer by Technical Support Executive. In addition, we may record on-line and off-line sessions conducted on the Web site for user reference and to assist in resolution of disputes and/or potential complaints. The session records will also be used to improve the Service, build a support knowledge base, and/or conduct internal market research. Session record data will not be correlated with personally identifiable data about individual customers.
e) Cookies
A cookie is a message given to a Web browser by a Web server. The browser stores the message in a text file. The main purpose of cookies is to identify users and possibly prepare customized Web pages for them. Usage of a cookie is in no way linked to any personally identifiable information while on our site and cannot infringe the privacy of our customers.
f) Log Files
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
g) Sharing
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
2) SECURITY
This Web site takes every precaution to protect information of users. When user submits sensitive information via the Web site, user information is protected both on-line and off-line.
When our registration form asks User to enter sensitive information (such as credit card number), the information is encrypted and is protected with the best of the encryption software. While on a secure page, such as our registration form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when User is just 'surfing'.
While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
In situations that are required by law, we may disclose some information about our users to law-enforcing officers.
3) SUPPLEMENTATION OF INFORMATION
In order for this Web site to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from Third party sources.
For example, to determine our user's creditworthiness, we may use their name and other related information to request a credit report. Once we determine user creditworthiness, this document is destroyed.
a) Special Offers - We send all new members a welcoming e-mail to verify password and logon name. Established members will occasionally receive information on products, services, special deals, and newsletters.
b) Correction/Updating Personal Information - If User personally identifiable information changes (such as user zip code), or if User no longer desire the Service, we will Endeavour to provide a way to correct, update or remove User personal data provided to us. This can be done at the Profile page.
c) Notification of Changes - SoloNova Computer Solutions reserves the right to update this Privacy Policy at any time by posting changes online without notice to you. The most current version of the Privacy Policy can be reviewed by clicking on the "Privacy Policy" hypertext link located on our Web site http://www.SoloNova.net. It is your responsibility to refer to this Privacy Policy before submitting any information on the website. Submitting your information after such changes to the Privacy Policy constitutes acceptance of those posted changes.
d) If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify user via e-mail. We will use information in accordance with the privacy policy under which the information was collected.
If user has any questions about the privacy Policy at our Web site, user can e-mail user inquiries using http://www.solonova.net/contact_us.html.